Privacy Policy
1. Who we are
Ardleigh Green Plumbing & Heating is a plumbing and heating business based in Hornchurch, Essex. We are the data controller responsible for your personal information.
Contact details:
Email: info@ardleighgreenplumbing.co.uk
Phone: 07989 304094
2. What information we collect
We may collect the following personal information when you contact us or use our website:
- Your name
- Your email address
- Your telephone number
- Your home or property address (where relevant to a job enquiry)
- Details of the work you are enquiring about
We do not collect any sensitive personal data, and we do not use cookies or tracking technologies on this website beyond those strictly necessary for it to function.
3. How we collect your information
We collect your personal information when you:
- Complete and submit our contact form
- Send us an email
- Call us by telephone
4. How we use your information
We use your personal information solely to:
- Respond to your enquiry and provide a quote
- Arrange and carry out plumbing or heating work at your property
- Contact you regarding ongoing or follow-up work
We will not use your information for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for marketing purposes.
5. Our legal basis for processing your data
We process your personal data on the following legal bases:
- Legitimate interests — responding to enquiries and carrying out our business as a plumbing and heating contractor.
- Contractual necessity — where we need your data to fulfil a contract for services with you.
- Legal obligation — where we are required to retain certain records by law (e.g. for tax or Gas Safe purposes).
6. How long we keep your data
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy and to comply with our legal obligations. Where data is collected in connection with a job, we typically retain records for up to six years in accordance with HMRC requirements.
Enquiries that do not result in a job will have their associated data deleted within 12 months of the enquiry.
7. Who we share your data with
We do not sell, rent or trade your personal information. We may share your data only in the following limited circumstances:
- With sub-contractors or specialist engineers required to complete your work, who are bound by confidentiality obligations.
- Where we are required to do so by law or by a regulatory authority.
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate personal data we hold about you
- Erase your personal data, where we have no legal obligation to retain it
- Restrict our processing of your personal data in certain circumstances
- Object to our processing of your personal data where we rely on legitimate interests
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the details in section 1. We will respond to your request within one calendar month.
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to check this page periodically.